Broadband Items

Broadband 'top choice for home-movers'

Broadband is a top choice for people trying to move home and is now as as important as being close to a doctor and local schools.

Primus offers phone line rental at £6.29 per month

Low cost home phone provider, Primus, has cut the price of its Line Rental Saver package to just £6.29 a month. Aimed at light users, evening and weekend calls are 2p per minute with daytime calls at 7.4p per minute.

Broadbandchoices.co.uk warns consumers over downloading

Broadbandchoices.co.uk, the Ofcom accredited broadband comparison calculator, is warning customers to read the small print of their broadband contracts to avoid hefty charges over the Christmas period.

Ofcom research reveals customer service scores

Latest research by Ofcom has revealed consumers’ levels of satisfaction with the customer service they receive from their landline, broadband, mobile and TV providers. The survey saw thousands of consumers interviewed in September based on their customer services experiences in the previous three months.

One week left to save £160 on TiVo deals

Free TiVo deals are being offered to customers who sign up to Virgin Media within the next seven days. The company is promising genuine savings of £159.90 to anyone taking out a triple bundle of Virgin TiVo, broadband and calls before November 24.

Comparison site given industry thumbs up

A price comparison site for home communication services has won accreditation from the industry watchdog for providing accurate and reliable information. Cable.co.uk has been awarded the Ofcom price accreditation scheme logo after being put through a rigorous audit by the organisation.

Plusnet finds out what customers want

Price, customer service and an easy set up are the three most important factors when it comes to choosing a broadband package, a poll has revealed. Plusnet carried out the survey to find out what customers want from their phone and broadband supplier.

Five steps to the best student broadband deal

A broadband connection is not a luxury for students, it’s an essential. But, with ever increasing pressure on student finances, it’s worth shopping around for the best package. Broadbandchoices.co.uk has come up with some top tips.

Gap between actual and advertised broadband speeds widens

UK consumers are enjoying a boost in broadband speed, according to Ofcom research. Average speeds rose 10 per cent, from 6.2Mbit/s at the end of last year to 6.8Mbit/s in May 2011. But the gap between actual and advertised speeds has also risen.

Cheaper broadband could be on its way to rural homes

Cheaper broadband services are expected to be available to millions of rural homes and businesses by the end of the year. Ofcom has decided to significantly reduce the prices that BT Wholesale can charge internet service providers in less densely populated areas.

Web hungry Brits spending more time online than ever

Internet savvy Brits now spend an average 50 hours a week online, using their computers for everything from shopping and banking to watching films and networking. New research from uSwitch.com found people spend an extra 20 hours a week surfing the net when compared with 2009 figures.

Broadband-only deals rise 11%

The cost of broadband-only deals has risen for the first time in five years, bucking the previous trend of annual price cuts. New research from Broadbandchoices.co.uk found the average price of the 10 cheapest standalone broadband packages has gone up 11 per cent since January last year.

Proposed powers to give Ofcom 'real teeth'

Consumers would receive greater protection from communication industry scams and mis-selling if moves to give more power to Ofcom get the go ahead. The proposed powers could be particularly good news for internet users suffering low broadband speeds.

Broadband users fear switching 'downtime'

Broadband subscribers are put off switching ISPs for fear of losing connection and occurring additional costs, a new survey reveals. ISPreview.co.uk found 35 per cent of users are worried about the potential for service ‘downtime’ if they try to change to a better deal.

Niche broadband firms speed ahead

Niche broadband companies are speeding ahead of the major providers when it comes to keeping customers happy, an annual survey reveals. The Broadbandchoices.co.uk Customer Satisfaction Survey asks consumers what they really think of their service.

Broadband customer satisfaction falls

A new survey has claimed that high bills and a drop in service levels has led to the first fall in UK broadband customer satisfaction since 2008. The 2011 Broadband Customer Satisfaction Report gathered data from 7,500 broadband users across the country.

'Bundling' could save £300

Over a quarter of Brits are missing out on potential savings of £300 by not bundling their home communication services, a new survey claims.

Virgin Media ups stakes in superfast broadband race

A new and faster broadband connection offered by Virgin Media has been welcomed by uSwitch.com.

Review your broadband downloads package

How much of your internet download package do you actually use? Almost one in 10 households subscribe to an unlimited data broadband package, yet download less than 1GB per month, according to Broadbandchoices.co.uk.

Better-priced broadband coming to rural areas

Ofcom have unveiled proposals to roll out better value broadband internet connections to rural areas.

Beware excess download penalties this Christmas

With over a third of Brits planning to increase their online TV viewing over Christmas, experts are warning consumers to be vigilant about excess download penalties.

Broadband customers struggling to switch

Broadband customers are still facing difficulties when trying to switch to a better deal, new research has found. A survey by comparison calculator Broadbandchoices.co.uk revealed the problems people are experiencing when switching providers.

Customers pay the price for calling broadband helplines

Broadband customers are still being charged to call technical helplines by some providers. A new survey by independent price comparison and switching service, uSwitch.com, revealed 20 million calls have been made to broadband helplines so far this year.